Shipping policy

At Sapphire Row, we understand that purchasing fine gemstones and jewelry requires trust, security, and peace of mind. Because our gems and finished pieces are rare and valuable, we take extraordinary care to ensure your order is handled with the highest level of security and reaches you safely, quickly, and discreetly.

Order Processing Time

In-Stock Items — Loose Gemstones & Ready-to-Ship Jewelry

  • Verification & Packaging: All in-stock orders are processed within 1–2 business days (excluding weekends and holidays).
  • Each gemstone undergoes a final quality check, is securely packed in tamper-evident packaging, and is paired with its original laboratory reports and certificates before being dispatched. Finished jewelry receives the same inspection and secure packaging before it ships.
  • Cut-off Times: Orders placed after 3:00 PM ET will begin processing the following business day.

Made-to-Order Jewelry

Many of our finished jewelry pieces are crafted individually when you order them — not pulled from a shelf. Casting, setting, and finishing take time to do properly, and we'd rather your piece be right than rushed.

  • Made-to-order items typically ship within 2–4 weeks of your order (up to 30 days at the outside).
  • Each piece is produced by our U.S. manufacturing partner and ships fully insured from Louisiana. You'll receive tracking details by email the moment it's on its way.
  • Product pages indicate which items are made to order. Questions about timing on a specific piece? Email us at info@thesapphirerow.com before you order — we're happy to check.

Shipping Options & Delivery Times

The rates below are for delivery within the United States. If you are ordering from anywhere else, see International Orders below — we ship worldwide, but shipping outside the U.S. is charged at the carrier's live rate rather than included.

  • Standard Shipping (United States) — Free: arrives within 4–5 business days of placing your order (in-stock items).
  • Express Shipping (United States) — $4.90: arrives within 2–3 business days of placing your order (in-stock items).
  • Made-to-order jewelry ships free within the United States and arrives within 1–4 business days once production is complete.
  • Orders combining in-stock and made-to-order items arrive as separate fully insured shipments — your in-stock pieces ship right away on the schedule above, and your made-to-order piece follows when it's ready, at no additional shipping cost.

International Orders

We ship to 237 countries, and every international parcel travels fully insured, tracked and discreetly packed on exactly the same terms as a domestic one. Two things work differently once an order leaves the United States, and we would rather you know both before you check out than after.

  • Shipping is not free outside the United States. Free shipping is a U.S. domestic offer. International orders are quoted live at checkout by our carriers — DHL Express, FedEx and DHL eCommerce — based on your destination, the weight of the parcel and the service you choose. You will see the exact amount before you pay, and nothing is added afterwards.
  • Duties, import taxes and customs fees are the recipient's responsibility. They are set by your own country, not by us, and they are not included in the item price or in the shipping charge. Your carrier or your local customs authority collects them, usually on or shortly before delivery. We cannot estimate them in advance, and we cannot declare a parcel as a gift or at a lower value.
  • Customs can add time. The delivery windows above describe transit only. They do not include any time your parcel spends in your country's customs clearance, which is outside our control and can add several days.
  • If a parcel is refused or goes unclaimed, any return freight, duties and carrier charges already incurred are deducted from your refund. Please make sure someone is able to accept and sign for the parcel — see Security & Delivery Requirements below.

Not sure what a piece will cost to send to you? Email info@thesapphirerow.com with the item and your country and we will get you a figure before you order.

Security & Delivery Requirements

Because of the high value of loose gemstones and fine jewelry, we enforce strict security protocols during transit:

  • Fully Insured: Every shipment from Sapphire Row is 100% fully insured during transit until it reaches your doorstep.
  • Signature Required: High-value shipments require an adult signature upon delivery. If you are not available to sign for the package, the courier will leave a notice with instructions for redelivery or pickup at a local secure facility.
  • Discreet Packaging: To protect your purchase from theft, our outer shipping boxes are entirely discreet. There is no mention of "gems," "jewelry," or "luxuries" on the outside of the package.

Tracking Your Order

Once your order has been securely packed and handed over to the courier, you will receive a shipping confirmation email containing your tracking number. You will be able to track your package's journey in real time. For made-to-order pieces, tracking is sent when your finished piece ships.

Please allow up to 24 hours for the tracking information to update on the carrier's portal.

Damaged or Missing Shipments

In the rare event that your package arrives damaged, tampered with, or does not arrive at all:

  1. Do not accept the package if it shows obvious signs of being opened or heavily damaged.
  2. Contact our support team immediately at info@thesapphirerow.com within 24 hours of the scheduled or actual delivery time.
  3. Retain all original packaging materials if the package was accepted, as this is required to file an insurance claim.

Questions?

If you have any questions regarding our shipping practices or need to make a special arrangement for delivery, please reach out to us: